SERVNORA automatically collects customer feedback after completed jobs, identifies unhappy experiences, helps your team recover them, and turns positive experiences into review opportunities.
Free 14-day trial · No credit card required · Set up in minutes
SAMPLE WORKSPACE — DEMO DATA
All companies, customers, technicians, feedback, metrics, and results shown are fictional demonstration data.
Good morning, Alex
Demo Ridge Heating & Air · Monday, August 17
Jobs completed
14
this week
Response rate
68%
+12% vs last month
Satisfaction
4.8
avg rating
Public review invitations
38
sent this month
Public review invitations
Recent feedback
Jordan Demo
Quick, courteous, and knowledgeable. The problem was solved the same day.
Taylor Sample
Very impressed with the quality of work. Would definitely use them again.
Alex Example
Excellent experience with fair pricing and friendly service.
SAMPLE RESULTS — DEMO DATA
3 to 40+
Public review invitations per month (example)
4.8
Average rating (example)
12
Recovery opportunities (example)
68%
Response rate (example)
Core capabilities
Collect honest feedback, recover unhappy customers, understand technician performance, and turn completed jobs into actionable intelligence — all from one platform.
Automatically request feedback after every completed job and make it easy for customers to share their genuine experience.
Identify negative experiences early, create recovery cases, and give your team a chance to resolve issues before they become public problems.
Turn every response into technician performance insights, recurring service-quality trends, and actionable business intelligence.
Features
After every completed job, SERVNORA sends a personalized SMS asking for feedback, timed around quiet hours with built-in cooldowns.
Negative feedback triggers an automatic recovery workflow so your team can prioritize cases and follow up with customers who need attention.
Track satisfaction, response rates, and recovery cases per technician so you know who excels and who needs coaching.
Satisfaction trends, feedback funnels, SMS delivery metrics, and technician benchmarks turn every response into actionable insights.
Built-in SMS delivery with company identity, opt-out management, quiet hours, duplicate protection, and full audit trails.
After feedback submission, customers are offered the option to share their experience publicly on Google with a single tap.
How it works
A simple five-step workflow that turns every completed job into customer intelligence.
Mark a job done or import it and SERVNORA queues a personalized feedback request automatically.
They get a friendly SMS with a secure, expiring link. One tap to rate their experience with no app to download.
The platform captures sentiment, categorizes feedback, and creates recovery opportunities when needed.
All feedback triggers a public review invitation. Negative feedback also creates a recovery case so your team can follow up.
Every response feeds into satisfaction trends, technician benchmarks, and recovery workflows so you know exactly what to improve.
Trust & security
Every workspace is fully isolated. Your customer data is never shared.
Opt-out compliance, quiet hours, duplicate protection, and full audit trails.
Simple monthly plans. No hidden fees. Cancel anytime.
You own your customer data. Export it anytime. No lock-in.
Turn every completed job into a better customer, a better review, and a better-performing team.
Start free for 14 days. No credit card required.
For small service businesses getting serious about customer feedback.
$79/month
100 customer feedback requests/month
or $63/month billed annually
For growing HVAC, plumbing, and home-service companies.
$149/month
500 customer feedback requests/month
or $119/month billed annually
For established service companies with larger teams and multiple locations.
$299/month
1,500 customer feedback requests/month
or $239/month billed annually
For multi-location, multi-brand, and high-volume service organizations.
Custom pricing
For multi-location, multi-brand, and high-volume organizations
All plans start with a free 14-day trial — no credit card required. Usage is measured in customer feedback requests (the first feedback request sent after a completed job). Overages are never automatic; when you reach your allowance you can upgrade or purchase additional usage.
Most reputation tools focus on getting more stars. SERVNORA goes further.
See what customers are saying.
Collect structured feedback after every completed job.
Catch problems early.
Identify negative experiences before they become public complaints.
Recover unhappy customers.
Give your team an opportunity to make things right.
Recognize great technicians.
See which team members consistently deliver exceptional experiences.
Turn great experiences into reviews.
Invite satisfied customers to share their experience publicly.
Can I cancel anytime?
Yes. Monthly plans are month-to-month.
Are SMS messages included?
SMS is included on eligible plans within the plan’s monthly feedback-request allowance.
What happens when I reach my limit?
Additional feedback capacity can be purchased or you can upgrade your plan.
Can I connect my existing field-service software?
SERVNORA supports available integrations. Only integrations currently available in the product should be presented as live.
Do I need a credit card?
No. Start your 14-day trial without a credit card.
FAQ
How does the free trial work?
Every plan starts with a free 14-day trial with no credit card required. You can explore every feature before committing.
Can customers opt out of SMS?
Yes. Replying STOP is honored end to end with a full audit trail and compliance logging.
Is my customer data secure?
Yes. Data is encrypted in transit (TLS), passwords and API keys are hashed at rest, and every workspace is fully isolated.
How does negative feedback work?
When a customer reports a poor experience, SERVNORA creates a recovery case so your team can follow up and resolve the issue.
Start your 14-day free trial. No credit card required.